Quality Management

Include: (1) What is Quality (2) Quality and Strategy (3) ISO 9000 International Quality Standards (4) Costs and implications of Quality (5) Total Quality Management TQM (6) Deming's 14 Points for Implementing Quality Improvement (7) Continuous Improvement (8) Six Sigma (9) DMAIC Approach (10) Employee Empowerment (11) TQM Tools (12) Inspection (13) Statistical Process Control (SPC)