Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.


Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.


Actively uses the database of customer details / history to assist in guest recognition.


Advices the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.


Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.


Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”.


Assist the Outlet Manager / Assistant Manager in the implementation of the marketing activities and to achieve desired results.


Conduct the pre-service shift briefing in the absence of Outlet Manager / Assistant Manager.


Supervise and monitor the completion of weekly cleaning schedules.


Assist the Outlet Manager / Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis.