Providing technical support for software / hardware-based solutions.
Delivering high quality customer service.
Maintaining close interactions with internal teams.
Providing on-site support / professional services to our client's customers.
Participating in customer solution design and project planning.
Installing / commissioning customer solutions.
Conducting solution acceptance testing and handover.
Designing / delivering customer training.
Creating / maintaining customer support documentation.
Providing internal and customer reports / metrics.