- Provides technical and business support for the Charles River Investment Management System.
- Provide first line technical support for product lines for Technical Support, Field Support, and customers.
- Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
- Analysis, maps and adapts product functions and workflows to client needs.
- Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.