- Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.

- Provides clear, courteous and effective telephone and Face-to-Face support for panel members Install, maintain, and de-install Nielsen metering hardware and software in panel member households according to procedure.

- Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
Collect and report panel data according to policy and procedure.