· Provides courteous service to customers by operating the switchboard according to the standards.

· Communicates clearly and courteously using up-beat tone.

· Demonstrates fluency in the use of equipment.

· Transfers incoming calls promptly to the appropriate extension.

· Assists guests to make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.

· Responds to customers’ questions regarding the hotel, in-house facilities and local events.

· Takes and delivers accurate and complete messages.

· Accepts, records and executes wake-up calls, insuring the guest is awakened as requested.

· Knows well the Room service menu.