Plan the work schedules on a weekly basis
Work with service teams to resolve persistent mechanical. electrical or electronic faults affecting generator performance
Ensure material planning is as per norms and that jobs adhere to these norms
Progress repair, liaising with customer as necessary, and cost repair order prior to the vehicle being returned to the customer
Make notes on customer’s copy of the Job Card of any additional service required and communicate with customer via the Customer Service team
Follow correct procedures in obtaining customer approvals for work orders
Ensure discipline in the workshop at all times
Maintain strict compliance of Accounting and Material procedures
Comply with Health and Safety procedures as laid down by the Company
Perform in line with the Customer Satisfaction Program and motivate the rest of the team to follow suit
To understand, comply and maintain the procedures associated with ISO 9000.