Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
Support services before they go live through activities such as system design, developing software platforms and frameworks, capacity planning, and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and blameless postmortems.