Maintain Install database accuracy by updated contract and warranty data, update de-installed systems and by supporting field teams and customers via phone and email.
Responsible for preparing proposals and tenders for service contracts including but not limited to HCS, LCM and Services 2.0, acquire all discount approvals as per the discount approval matrix and raising CCWF when needed, before the offer is sent to customer.
Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to invoicing and contract administration.
Supporting Service Sales team in all customer requirements within the Service sales scope (Performa invoices, KYC, renewal/acknowledgment/payment/amendments letters, bid/performance bonds etc.)
Work within all related systems Legacy and Support Central to manage and complete all work.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.