- Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Ensure team collaboration as needed to accomplish excellent customer care.

- Collecting customer comments such as recurring problems, system errors to report it to the team lead.

- Recommend potential services to management by collecting customer needs to set up better services.

- Follow Mrsool’s Quality Assurance procedures, guidelines, and policies.