- Onboarding / Offboarding: handling the current onboarding procedures aligning & engaging with the stakeholders on improvement on the processes. Continue the partnership with businesses to ensure efficiency and smoothness of operations.

- Employees letters/Medical Insurance: Collaboration with the system process owner as well as being the focal point in handling employees physical letter process ensuring timelessness and accuracy as well as educating them on the proper channels for their related inquiries in the system