1. Perform administrative skills such as typing, filing, copying, opening and sorting mail, coordinating appointments for Senior General Manager and answer telephones according to Four Seasons standards.

2. Prepare written correspondence on behalf of Senior General Manager and potential other Division Heads for approval.

3. Compile monthly guest comment analysis and ensure proper distribution of results.

4. Handle travel arrangements and reservations for managers and VIP guests.

5. Maintain a clean, neat and organized work area and file storage system.

6. Work harmoniously and professionally with co-workers and supervisors.

7. Maintain master list of donations made to charities on behalf of the hotel.

8. Complete all payroll records for proper signature.

9. Handle complaints in the absence of the Senior General Manager and inform as to action taken and follow up required.

10. Maintain stationery supplies for Executive Office.

11. Assist with Glitch follow up to guests on behalf of Executive Office.

12. Maintain policy and procedure manuals; update and distribute as necessary.

13. Complete accounting paper work when handling invoices and coordinate correspondence with third parties on behalf of superiors.

14. Assist with Annual Purchase Orders and other files requiring the General Manager’s approval and signature.