- To facilitate the assigned SAP Module(s) to Almarai business community by ensuring the full system functionality support to the business process in providing dissent solutions, reliable support, business value added training, enhancing the system, effectively utilizing and obtaining the maximum system benefits, and providing and maintaining a high Service Level based on agreed SLA with business.

- To ensure confidentiality and integrity of the SAP application by designing appropriate security matrix and adequate input/output controls based on business needs.