- Research, compare, analyze and recommend best vertical solutions, ISV solutions, components fit for business requirements.

- Ensure application configurations, customizations are performed without impacting upgrades as per best practices.

- Monitor and recommend changes to improve the reliability, scalability, extensibility, security and performance of CRM application.
Manage CRM application upgrades and rollups.

- Manage and update CRM application related documents: Configuration Document, Release Notes, Change Scripts, Application Architectures, User Guides.