Hosting clients and other stakeholders with the ability to provide personalized customer experience
Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
Identify and/or create sales opportunities inside and outside boutique environment
Find ever new and creative means to exceed client’s expectations
Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying IWC’s respective guidelines
Engage in CRM-activities such as prospect follow-up on a daily basis
Handle customer service requests and respective processes
Know IWC’s history, products and partnerships as well as the watch industry
Deliver outstanding client service and treatment to make a clear difference vs. competition
Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
Organize and execute all operational tasks in detail and with care
Maintain the boutique according to global IWC visual merchandising standards