Trains, cross -trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the* front office staff.
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments.
Maintains* master key* control.
Verifies that accurate* room status* information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completes* credit limit* report.
Works within the allocated budget for the front office.
Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
Checks* cashiers* in and out and verifies banks and deposits at the end of each shift.