- Answer phones; qualify incoming inquiry calls and ensure all inquiries are dealt with accurately timely and in a professional manner.

- Assist managers on creative projects including proposals invitations special events etc.

- Maintain timely and effective paper flow and communication within the department and to other departments.

- Create content for social media platforms in accordance with Hyatt standards

- Respond to customer postings on distribution platforms such as Trip Advisor, Expedia and Booking.com.

- Work with Event Sales and Planning Managers to assist group and social event clients