- Responsible for training call center agents to make sure that service delivery on their part is always up to speed

- Responsible for allocating work-time to call center agents according to the workload (frequency of calls)
Oversee the recruitment of required and qualified personnel to fill job openings for call center agents
Maintain and enhance call center operations by supervising system performance(s), identifying and providing solution(s) to problems

-Prepare call center performance reports