-Ensures all aspects of the hotel’s pro-active sales initiatives are delivered and total revenue maximised
-Works proactively to improve client satisfaction and comfort, delivering a positive and timely response to client enquiries and problem resolution
-Develops and implements plans where sales initiatives & hotel targets are achieved
- Builds and maintains effective working relationships with all key stakeholders
-Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required