- Ensures proper setup and operation of technical equipment and installation and maintenance of applications in the university.
- Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed.
- Conducts a scheduled inventory of equipment, devices and supplies.
- Improves system performance by solving problems and recommending effective changes
- Provides technical support for requests by using manuals to diagnose and make repairs, identifying problems, researching solutions as well as, helping the end user in the use of technology.
- Maintains an up-to-date documentation and essential feedback for equipment, provided service, incident, replacement or repair requests, malfunctioning equipment and materials and utilization reports.